Just a quick note for anyone in the situation where one of the bottom case screws is stripped and needs to be replaced. In our case, the screw stripped upon initial assembly by my teen. I contacted support and was sent a replacement screw but no instructions on how to remove the "captive" screw; and nothing listed on the support pages. I didn't want to force it and risk damaging the case, but support would not provide guidance, and I was advised to take it to a repair shop. This is not the one of the five that is held by a e/c clip; this one was one of the other four. I was able to use a very small, blunt tipped tool from the inside of the case and pop the screw out the back/external side using light to moderate force, without damaging the case. I was then able to pop the replacement screw in with light force using my finger, and it has held in place (is captive again). I believe there is a non-metal piece (maybe a plastic washer) that keeps it captive. Pliers to pull probably would have worked, too.

Just a quick note for anyone in the situation where one of the bottom case screws is stripped and needs to be replaced. In our case, the screw stripped upon initial assembly by my teen. I contacted support and was sent a replacement screw but no instructions on how to remove the "captive" screw; and nothing listed on the support pages. I didn't want to force it and risk damaging the case, but support would not provide guidance, and I was advised to take it to a repair shop. This is not the one of the five that is held by a e/c clip; this one was one of the other four. I was able to use a very small, blunt tipped tool from the inside of the case and pop the screw out the back/external side using light to moderate force, without damaging the case. I was then able to pop the replacement screw in with light force using my finger, and it has held in place (is captive again). I believe there is a non-metal piece (maybe a plastic washer) that keeps it captive. Pliers to pull probably would have worked, too.

Just a quick note for anyone in the situation where one of the bottom case screws is stripped and needs to be replaced. In our case, the screw stripped upon initial assembly by my teen. I contacted support and was sent a replacement screw but no instructions on how to remove the "captive" screw; and nothing listed on the support pages. I didn't want to force it and risk damaging the case, but support would not provide guidance, and I was advised to take it to a repair shop. This is not the one of the five that is held by a e/c clip; this one was one of the other four. I was able to use a very small, blunt tipped tool from the inside of the case and pop the screw out the back/external side using light to moderate force, without damaging the case. I was then able to pop the replacement screw in with light force using my finger, and it has held in place (is captive again). I believe there is a non-metal piece (maybe a plastic washer) that keeps it captive. Pliers to pull probably would have worked, too.

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For those getting 13th-gen Framework laptops in spring 2023 or later, be sure to download the 13th-gen driver bundle! Without it, the touchpad, fingerprint reader, and some other devices don't work. https://knowledgebase.frame.work/framewo...

For those getting new 13th-Gen Framework laptops starting in spring 2023, make sure to download the 13th Gen Core driver bundle! You'll otherwise have issues with the touchpad, fingerprint reader, and more. https://knowledgebase.frame.work/framewo...

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