Introduction
In the event your Framework Laptop isn’t powering on, it may be necessary to reset the state of the Mainboard by fully cycling power to it. Usually you’ll only need to do this if directed to by a Knowledge Base article or by the Framework Support team.
Tools
Parts
No parts specified.
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Power off the Framework Laptop by navigating to the Windows icon on the bottom left and clicking on "Power" followed by "Shut down," or if on Linux, the equivalent action there.
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Unplug your power cable from the USB-C Expansion Card in your Framework Laptop.
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Close the lid on your Framework Laptop and place it upside down on a soft, non-marring surface, such as the bag that it shipped in.
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Using the T5 bit in the Framework Screwdriver, unscrew the 5 fasteners on the Bottom Cover. These fasteners will remain attached in the Bottom Cover so that you do not lose them.
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The fastener on the bottom left (circled in orange) will not unscrew as far as the others, as it is acting as a lifter for the Input Cover.
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Flip the Framework Laptop back over and open the lid to around 120 degrees.
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The bottom right corner of the Input Cover lifts up when the five fasteners are properly unscrewed from the previous step. You should not have to use any excessive force to remove the Input Cover.
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Carefully lift the cover up from the bottom right corner. If you need to, you can use the spudger end of the Framework Screwdriver to lift it as well. Lift the Input Cover off the Mainboard, flip it over (keyboard side down), and place it about halfway on the Bottom Cover.
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Using a SIM Eject tool or another small pin, very carefully insert the pin into the hole at the bottom edge of the coin cell receptacle, and tilt it down to eject the coin cell battery. Note that this receptacle is quite fragile, so avoid trying to remove the coin cell any other way (trust us, we've tried).
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Place the coin cell off to the side for now.
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Carefully disconnect the Battery by gripping the connector edges with both fingers and slide the connector straight down from the socket.
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With all power now removed from the Mainboard, let it sit for two minutes to allow any residual power to discharge.
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Now with the Battery still disconnected and the RTC Coin Cell still removed, plug your Power Adapter back into the laptop. At this point, you should see the LEDs on the left and right sides of the Mainboard start to blink red. This confirms that the board is powered on and in a reset state.
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Disconnect AC power from the laptop.
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Re-insert the RTC Coin Cell battery by sliding in the top edge first, and then pushing down on it until it clicks into the receptacle. Make sure the Coin Cell is aligned well, and don't apply too much force, as the receptacle is fragile.
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Carefully slide the Battery connector back into the mainboard, gripping both edges of the connector and sliding in straight without letting the connector twist or bend.
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At this point, plug the Power Adapter back into the laptop and let it charge for five minutes. The LEDs on the sides of the Mainboard should blink red when the Power Adapter is plugged in.
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If the LEDs did not blink red, with the Power Adapter still plugged in the the laptop, follow the earlier instructions to unplug the main Battery and plug it back in. After this, the LEDs should start blinking, confirming power. If not, please reach out to Framework support.
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After five minutes, you can disconnect the Power Adapter and reassemble the laptop.
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The cable should be inserted far enough that the white line almost touches the receptacle.
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If it is not inserted far enough, you'll need to flip up the black latch on the other side of the connector, slide the cable in further, and then close the black latch again.
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Flip the Input Cover over the Bottom Cover so that the keyboard is facing up and attach it to the Bottom Cover by aligning the top and bottom edges of both covers.
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The covers are magnetic and should fit into one another easily. If you feel any resistance simply lift the Input Cover up and try again.
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Close the Framework Laptop and turn it upside down to reveal fasteners on the Bottom Cover.
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Using the T5 bit in the Framework Screwdriver, screw all 5 fasteners back in.
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Plug your Power Adapter back in and let the laptop charge for 24 hours. You can use your laptop during this time, but keep it plugged in to let the RTC Coin Cell fully recharge.
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If you run into any issues during this process, please reach out to the Framework Support team. We’re here to help.
If you run into any issues during this process, please reach out to the Framework Support team. We’re here to help.
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11 Comments
Hey I just completed these steps after having a dead laptop[ let ubuntu run it's update and did not power on the next time I was going to use the laptop] , laptop sees daily use so this was a new issue. Only thing I want to note is that the LED lights came on as soon as the battery was reconnected and stayed flashing when the power adapter was reconnected. After assembling and powering on again, the USB-C port went from green to white but the screen remained off. I then pressed the DEL key and the laptop power cycled itself (the USB-C port white led pulsed a bit) and then went into a normal boot again. Not sure if this warrants any hardware replacement but, I have nothing else to blame other than the OS update. 1st issue too , been running smoothly since May 2022!
I also went through this procedure, but I noticed some things that I did not expect based on the instructions. I think the reset was successful eventually (though I did this because of issues with my microphone, which were not fixed, but that was a long shot anyway).
I wanted to go into detail about what I observed in this comment, but it seems the character limit won't let me. The short story is that the leds did not exactly behave as documented, partly because the laptop powered on when I plugged in AC (which is a setting I have enabled in the BIOS, though it seems weird that that BIOS setting was preserved at step 7, and reset like all BIOS settings at the end of the procedure).
I wrote down more details at https://gist.github.com/matthijskooijman... but I mostly suspect that maybe these instructions should be reviewed with the "power on AC" setting enabled. Or maybe the difference is that my battery and/or RTC were not empty, but still charged?
Followed this guide with success. My 11th gen i7 model was not charging after sitting idle for a couple months. I left it in sleep not powered off. So I assume this happens with long periods of no use. I changed the usb c port to all sides with no success. Once I followed this guide it is charging and working and charging again!
I followed this guide, and received all LED indications as described in the various steps. After reassembling the laptop and plugging in the power, there is still no indication of charging after 20 min. The only LED that briefly flashes green on the right side (where my USB C adapters are) No other LED is on, no power button or elsewhere. I will wait a little longer to see if something changes. The instructions do say though that the laptop can be used while charging for the 24h for the coin battery to recharge.
- i5-1240 Australia. 16Gb Ram.
- running Ubuntu 22.04
- followed FW post install steps for Ubuntu.
- I changed bios setting to maximum battery 75% and used for a few days, but never allowed for it to run down fully.
- Yesterday I also followed and ran the post-install script https://community.frame.work/t/automated... after seeing the battery life not being great, I chose the hibernate option and left it lid closed, unplugged onite.
Update:
- After waiting for 24hrs as recommended by the guid, I still had the issue. No LEDs or lights while plugged in, no power button light, and when pressing power button, only momentary green LED on usbc C side where power adapter was connected. But nothing else, no life or lights.
- Decided to follow the steps again. Waited for red LEDS to blink after reinserting RTC, then main battery, then power adapter. Instead of waiting the suggested 5 min before disconnecting power and re-assembling, I waited 30 min. Then followed remaining re-assemble state. This time, after re-assembly, when I plugged the power adapter in, the normal charging LED lit. I waited a further 30 min, then pressed the power button, and alas, the machine came to life.
Note: When dissembling the second time, when I removed the RTC coin battery, I took the liberty to put a multi-meter across it, and it seemed fine reading about 3.34v so I don't thing the CR battery was flat.
