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Minor Versionm

by Nirav Patel

Introduction

In the event your Framework Laptop isn’t powering on, it may be necessary to reset the state of the Mainboard by fully cycling power to it. Usually you’ll only need to do this if directed to by a Knowledge Base article or by the Framework Support team.

Tools

Parts

No parts specified.

    • Power off the Framework Laptop by navigating to the Windows icon on the bottom left and clicking on "Power" followed by "Shut down," or if on Linux, the equivalent action there.

  1. Unplug your power cable from the USB-C Expansion Card in your Framework Laptop.
    • Unplug your power cable from the USB-C Expansion Card in your Framework Laptop.

  2. Close the lid on your Framework Laptop and place it upside down on a soft, non-marring surface, such as the bag that it shipped in. Using the T5 bit in the Framework Screwdriver, unscrew the 5 fasteners on the Bottom Cover.  These fasteners will remain attached in the Bottom Cover so that you do not lose them.
    • Close the lid on your Framework Laptop and place it upside down on a soft, non-marring surface, such as the bag that it shipped in.

    • Using the T5 bit in the Framework Screwdriver, unscrew the 5 fasteners on the Bottom Cover. These fasteners will remain attached in the Bottom Cover so that you do not lose them.

    • The fastener on the bottom left (circled in orange) will not unscrew as far as the others, as it is acting as a lifter for the Input Cover.

    • You'll hear this fastener start clicking as you rotate when it is unscrewed far enough.

  3. Flip the Framework Laptop back over and open the lid to around 120 degrees. Important: Pull the Input Cover off carefully as it is still attached to the Mainboard via the Touchpad Cable.  You don't need to disconnect this cable to do most repairs.  You can just flip the Input Cover over.  If you do want to disconnect it though, make sure to disconnect the Mainboard side using the finger loop over the orange label. The bottom right corner of the Input Cover lifts up when the five fasteners are properly unscrewed from the previous step. You should not have to use any excessive force to remove the Input Cover.
    • Flip the Framework Laptop back over and open the lid to around 120 degrees.

    • Important: Pull the Input Cover off carefully as it is still attached to the Mainboard via the Touchpad Cable. You don't need to disconnect this cable to do most repairs. You can just flip the Input Cover over. If you do want to disconnect it though, make sure to disconnect the Mainboard side using the finger loop over the orange label.

    • The bottom right corner of the Input Cover lifts up when the five fasteners are properly unscrewed from the previous step. You should not have to use any excessive force to remove the Input Cover.

    • Carefully lift the cover up from the bottom right corner. If you need to, you can use the spudger end of the Framework Screwdriver to lift it as well. Lift the Input Cover off the Mainboard, flip it over (keyboard side down), and place it about halfway on the Bottom Cover.

    • Be sure not to put too much force on the Touchpad Cable when doing this.

    • If the LEDs on the left and right sides of the system are flashing red when you lift off the cover, it means the system is still powered on. Make sure your power cable isn't plugged in and that you have shut down correctly.

    • Note that it may take up to 30 seconds after shutting down for the system to fully power off. Wait until the LEDs stop flashing before proceeding.

    • You should keep the Battery connector plugged in unless you need to replace the Battery, Mainboard, or Speakers. This connector is easy to accidentally damage, so it's better to not handle it.

    • Using a SIM Eject tool or another small pin, very carefully insert the pin into the hole at the bottom edge of the coin cell receptacle, and tilt it down to eject the coin cell battery. Note that this receptacle is quite fragile, so avoid trying to remove the coin cell any other way (trust us, we've tried).

    • Place the coin cell off to the side for now.

    • Be extremely careful when sliding the Battery connector out, as it is very easy to accidently bend the pins. Make sure to slide straight down, and avoid letting the connector twist or bend.

    • Carefully disconnect the Battery by gripping the connector edges with both fingers and slide the connector straight down from the socket.

    • With all power now removed from the Mainboard, let it sit for two minutes to allow any residual power to discharge.

  4. Now with the Battery still disconnected and the RTC Coin Cell still removed, plug your Power Adapter back into the laptop.  At this point, you should see the LEDs on the left and right sides of the Mainboard start to blink red.  This confirms that the board is powered on and in a reset state.
    • Now with the Battery still disconnected and the RTC Coin Cell still removed, plug your Power Adapter back into the laptop. At this point, you should see the LEDs on the left and right sides of the Mainboard start to blink red. This confirms that the board is powered on and in a reset state.

    • If the LEDs do not blink red, confirm that the Power Adapter is working by plugging it into any other USB-C device you have available, or by trying a different USB-C power adapter on the laptop.

    • If you still do not see blinking red or ran into any other issues along the way, make sure to reach out to Framework Support. We're here to help.

    • Disconnect AC power from the laptop.

    • Re-insert the RTC Coin Cell battery by sliding in the top edge first, and then pushing down on it until it clicks into the receptacle. Make sure the Coin Cell is aligned well, and don't apply too much force, as the receptacle is fragile.

  5. Before plugging the Battery connector back in, double check the pins on the Battery receptacle on the Mainboard, and make sure none of them look bent.
    • Before plugging the Battery connector back in, double check the pins on the Battery receptacle on the Mainboard, and make sure none of them look bent.

    • Don't plug the Battery connector in if pins look bent, as that will bend them even further. Reach out to Framework Support for guidance.

    • If you feel resistance when plugging in the Battery connector, stop, slide the connector back out, and make sure that no pins are being bent.

    • Carefully slide the Battery connector back into the mainboard, gripping both edges of the connector and sliding in straight without letting the connector twist or bend.

    • At this point, plug the Power Adapter back into the laptop and let it charge for five minutes. The LEDs on the sides of the Mainboard should blink red when the Power Adapter is plugged in.

    • If the LEDs did not blink red, with the Power Adapter still plugged in the the laptop, follow the earlier instructions to unplug the main Battery and plug it back in. After this, the LEDs should start blinking, confirming power. If not, please reach out to Framework support.

    • After five minutes, you can disconnect the Power Adapter and reassemble the laptop.

    • After reassembling the laptop, keep it plugged into power for 24 hours to let the RTC Coin Cell fully recharge.

  6. Before closing up the laptop, make sure that the Touchpad end of the Touchpad Cable is fully seated in the receptacle. The cable should be inserted far enough that the white line almost touches the receptacle.
    • Before closing up the laptop, make sure that the Touchpad end of the Touchpad Cable is fully seated in the receptacle.

    • The cable should be inserted far enough that the white line almost touches the receptacle.

    • If it is not inserted far enough, you'll need to flip up the black latch on the other side of the connector, slide the cable in further, and then close the black latch again.

  7. Flip the Input Cover over the Bottom Cover so that the keyboard is facing up and attach it to the Bottom Cover by aligning the top and bottom edges of both covers. The covers are magnetic and should fit into one another easily. If you feel any resistance simply lift the Input Cover up and try again.
    • Flip the Input Cover over the Bottom Cover so that the keyboard is facing up and attach it to the Bottom Cover by aligning the top and bottom edges of both covers.

    • The covers are magnetic and should fit into one another easily. If you feel any resistance simply lift the Input Cover up and try again.

  8. Close the Framework Laptop and turn it upside down to reveal fasteners on the Bottom Cover. Using the T5 bit in the Framework Screwdriver, screw all 5 fasteners back in.
    • Close the Framework Laptop and turn it upside down to reveal fasteners on the Bottom Cover.

    • Using the T5 bit in the Framework Screwdriver, screw all 5 fasteners back in.

    • Be sure to not over-tighten the fasteners.

  9. Plug your Power Adapter back in and let the laptop charge for 24 hours.  You can use your laptop during this time, but keep it plugged in to let the RTC Coin Cell fully recharge.
    • Plug your Power Adapter back in and let the laptop charge for 24 hours. You can use your laptop during this time, but keep it plugged in to let the RTC Coin Cell fully recharge.

Conclusion

If you run into any issues during this process, please reach out to the Framework Support team. We’re here to help.

13 other people completed this guide.

Nirav Patel

Member since: 03/24/2021

21 Guides authored

Team

Framework Member of Framework

7 Members

22 Guides authored

8 Comments

I followed this guide, and received all LED indications as described in the various steps. After reassembling the laptop and plugging in the power, there is still no indication of charging after 20 min. The only LED that briefly flashes green on the right side (where my USB C adapters are) No other LED is on, no power button or elsewhere. I will wait a little longer to see if something changes. The instructions do say though that the laptop can be used while charging for the 24h for the coin battery to recharge.

- i5-1240 Australia. 16Gb Ram.

- running Ubuntu 22.04

- followed FW post install steps for Ubuntu.

- I changed bios setting to maximum battery 75% and used for a few days, but never allowed for it to run down fully.

- Yesterday I also followed and ran the post-install script https://community.frame.work/t/automated... after seeing the battery life not being great, I chose the hibernate option and left it lid closed, unplugged onite.

Denis Johnson - Reply

Update:

- After waiting for 24hrs as recommended by the guid, I still had the issue. No LEDs or lights while plugged in, no power button light, and when pressing power button, only momentary green LED on usbc C side where power adapter was connected. But nothing else, no life or lights.

- Decided to follow the steps again. Waited for red LEDS to blink after reinserting RTC, then main battery, then power adapter. Instead of waiting the suggested 5 min before disconnecting power and re-assembling, I waited 30 min. Then followed remaining re-assemble state. This time, after re-assembly, when I plugged the power adapter in, the normal charging LED lit. I waited a further 30 min, then pressed the power button, and alas, the machine came to life.

Note: When dissembling the second time, when I removed the RTC coin battery, I took the liberty to put a multi-meter across it, and it seemed fine reading about 3.34v so I don't thing the CR battery was flat.

Denis Johnson -

If you’re getting the USB power surge error with the 11th gen model, make sure you update to the latest bios and then follow this guide to reset the motherboard. Just updating the bios is not enough apparently. Also, as @cheese mentioned, plug it in often enough to charge the RTC battery. Not great but there doesn’t appear to be another resolution besides replacing the main board. Maybe they can offer a higher capacity battery in the same form factor someday? The RTC should obviously charge itself using the main battery, an issue they have acknowledged and fixed in the 12th gen board, it seems. Hopefully the 3.10 bios update will reduce the drain on the RTC in the 11th gen model and somewhat mitigate this issue. Still, if you don’t want to experience this frustration, make sure you keep it charged.

Timothy Lee Russell - Reply

This worked great for me. I had been using my framework regularly, and even so, it must not have been spending enough time plugged into the wall, because the RTC battery still ran out… wish I had the new mainboard! Maybe one day…

Reid - Reply

Just done for this guide. It works for my framework laptop which is a 11th gen i5 model. I haven’t use it for more than 3 months, it just sits in my bag for that long, and I guess the RTC battery run out of power through that long period. The symptom at the beginning was that after that long time not using, it actually starts up successfully when first time reusing it, but for the next time, it did not until I plugged it into power, and for the third time, it just did not start up no matter if it is plugged into power or not. So be careful when after long time not using.

Bruce Gao - Reply

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