It shouldn't be necessary to submit any of that information (pictures and serial numbers) to support if you are the original buyer. Framework already knows what they sold you.
I wouldn’t call this procedure difficult. I’ve worked on a lot of laptops; this one is only moderate by the overall standards of laptops, though it is likely the most difficult repair to do on a Framework.
What it IS, though , is tedious. There are a LOT of tiny screws to remove and replace. It took me most of an hour to do this repair; the estimate of 15-30 minutes is likely a considerable underestimate.
If you’re paying somebody else to fix your Framework, don’t do this one. Spend the extra money to buy an entire Input Cover. That’s a much faster repair so you will spend less money in total.
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It shouldn't be necessary to submit any of that information (pictures and serial numbers) to support if you are the original buyer. Framework already knows what they sold you.
I wouldn’t call this procedure difficult. I’ve worked on a lot of laptops; this one is only moderate by the overall standards of laptops, though it is likely the most difficult repair to do on a Framework.
What it IS, though , is tedious. There are a LOT of tiny screws to remove and replace. It took me most of an hour to do this repair; the estimate of 15-30 minutes is likely a considerable underestimate.
If you’re paying somebody else to fix your Framework, don’t do this one. Spend the extra money to buy an entire Input Cover. That’s a much faster repair so you will spend less money in total.