Had a painless experience fixing the RTC battery issue once I reached out to support. Got support what info they needed, they got me the part I needed free of charge. It's nice that they minimized the amount of soldering required - it is a board rework to fix a board problem so some soldering is reasonable. Framework did just about all I would personally expect from a reputable company, and earned some customer favor by succeeding in making the process painless. If I never leave another comment, then the substitution works as intended.
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Had a painless experience fixing the RTC battery issue once I reached out to support. Got support what info they needed, they got me the part I needed free of charge. It's nice that they minimized the amount of soldering required - it is a board rework to fix a board problem so some soldering is reasonable. Framework did just about all I would personally expect from a reputable company, and earned some customer favor by succeeding in making the process painless. If I never leave another comment, then the substitution works as intended.