Displayport Alt mode on USB-C expansion card not working

Hi. I’m trying to connect my wacom cintiq pro 16 display tablet to my framework laptop via a USB C cable but I can’t get it to display anything. It’s only working as a touchpad which defeats the point. The cintiq pro requires usb-c with DP alt mode, which the laptop is supposed to support, but I can’t get anything to show up despite lots of driver diagnosing. I’ve also got the latest USB drivers according to windows 10. what gives?

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